“I need to know the request was received.”
A need for confirmation. Not yet a case for full automation.
“I need to know the request
was received.”
Make progress visible
after a request.
Repeat contact.
No clear next owner.
Give customers a clear
next point of contact.
Exceptions return
to a manual queue.
Keep a route back
to a person.
Can customers recover from
an exception on their own?
Interviews, support themes, and operational context often sit apart. Client Lenz connects them so a team can see the reasoning, challenge an assumption, and choose what to validate next.
Four connected tools turn existing research into a working decision layer. Select a step to explore the illustrative example.
One evidence base. Six perspectives.
Explore how each team frames a decision, and how an evidence-backed persona might respond.
Interactive illustration · Select a team and a persona.
Client Lenz keeps source coverage, confidence, contradictions, and research gaps visible instead of presenting synthetic certainty.
Connect research repositories such as Dovetail, EnjoyHQ, or Condens alongside customer interviews, analytics, support themes, CRM context, and operational process evidence.
Finding a passage is the beginning. Compare a search-led workflow with a decision record that keeps the reasoning, evidence gaps, and next questions together.
Search a repository and return the passages that match your query, leaving interpretation to you.
Client Lenz returns a position on the decision you asked about, and shows the evidence and confidence behind it.
Review the search results, then identify missing evidence yourself.
Where evidence is missing, Client Lenz says so and proposes the validation questions that would close the gap.
Reframe the same findings for each team in separate documents.
Product, UX, client experience, customer success, operations, and service design each get the framing their work needs.
Gather relevant passages from the tools where your evidence lives.
Connect Dovetail, EnjoyHQ, Condens, analytics, support themes, and CRM context where they already live.
The first engagement focuses on a live product or service decision and the evidence your team already has.
€5k–€10k / pilot
Validate Client Lenz against a real decision before a wider rollout.
From €1.5k / month
Shared customer evidence across multiple teams and active initiatives.
How Client Lenz fits into your research.
No. It helps your team reuse existing research, question assumptions, and decide what to validate with customers next.